Total Internet Access offers a range of support levels for our customers. All hosted services are monitored by a 3rd party 24/7 and system admin staff is available to respond to any issues in real time. Support services are available via email and telephone 24/7 (response times are faster during business hours). Remote support offered via RealVNC ( Instant Support client. If you require help with your system setup please download the Instant Support client and call us for our support staff to help remotely free of charge!